{"id":126,"date":"2026-10-13T07:55:17","date_gmt":"2026-10-13T05:55:17","guid":{"rendered":"https:\/\/www.zaskolime.sk\/?post_type=zs_kurz&#038;p=126"},"modified":"2026-10-13T07:55:17","modified_gmt":"2026-10-13T05:55:17","slug":"narocny-zakaznik","status":"publish","type":"zs_kurz","link":"https:\/\/www.zaskolime.sk\/index.php\/skolenia\/firemne-vzdelavanie\/narocny-zakaznik\/","title":{"rendered":"N\u00e1ro\u010dn\u00fd z\u00e1kazn\u00edk"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">N\u00e1ro\u010dn\u00fd z\u00e1kazn\u00edk je sk\u00fa\u0161kou pre ka\u017ed\u00e9ho, kto pracuje s \u013eu\u010fmi. Niekto zvy\u0161uje hlas, in\u00fd sa vyhr\u00e1\u017ea recenziou alebo odchodom ku konkurencii, \u010fal\u0161\u00ed m\u00e1 nere\u00e1lne po\u017eiadavky a nechce prija\u0165 \u017eiadne rie\u0161enie. Tak\u00e9to situ\u00e1cie s\u00fa stresuj\u00face a ak sa nezvl\u00e1dnu, firma pr\u00edde o z\u00e1kazn\u00edka aj o dobr\u00e9 meno.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na kurze N\u00e1ro\u010dn\u00fd z\u00e1kazn\u00edk sa nau\u010d\u00edte rozpozna\u0165, \u010do sa za spr\u00e1van\u00edm z\u00e1kazn\u00edka skr\u00fdva, a reagova\u0165 tak, aby sa situ\u00e1cia upokojila, a nie vyhrotila. Uk\u00e1\u017eeme si, ako s nahnevan\u00fdm z\u00e1kazn\u00edkom hovori\u0165, ako vybavi\u0165 reklam\u00e1ciu \u010di s\u0165a\u017enos\u0165, ako poveda\u0165 \u201enie\u201c bez toho, aby z\u00e1kazn\u00edk odi\u0161iel nahnevan\u00fd, a ako stanovi\u0165 hranice, ke\u010f z\u00e1kazn\u00edk prekro\u010d\u00ed mieru slu\u0161nosti. Venujeme sa aj tomu, ako si po n\u00e1ro\u010dnom rozhovore nenosi\u0165 stres so sebou.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kurz je postaven\u00fd na n\u00e1cviku. Typick\u00e9 situ\u00e1cie z va\u0161ej praxe si prehr\u00e1te v modelov\u00fdch rozhovoroch s okam\u017eitou sp\u00e4tnou v\u00e4zbou od lektora a odnesiete si osved\u010den\u00e9 postupy a formul\u00e1cie, ktor\u00e9 funguj\u00fa.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Praktick\u00fd kurz o tom, ako zvl\u00e1dnu\u0165 nespokojn\u00e9ho, nahnevan\u00e9ho \u010di neust\u00e1le sa s\u0165a\u017euj\u00faceho z\u00e1kazn\u00edka. Nau\u010d\u00edte sa situ\u00e1ciu upokoji\u0165, n\u00e1js\u0165 rie\u0161enie a zachova\u0165 si profesionalitu aj pokoj.<\/p>\n","protected":false},"featured_media":127,"menu_order":0,"template":"","zs_kategoria":[6,3],"class_list":["post-126","zs_kurz","type-zs_kurz","status-publish","has-post-thumbnail","hentry","zs_kategoria-firemne-vzdelavanie","zs_kategoria-obchodne-zrucnosti"],"_links":{"self":[{"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/zs_kurz\/126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/zs_kurz"}],"about":[{"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/types\/zs_kurz"}],"version-history":[{"count":1,"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/zs_kurz\/126\/revisions"}],"predecessor-version":[{"id":128,"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/zs_kurz\/126\/revisions\/128"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/media\/127"}],"wp:attachment":[{"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/media?parent=126"}],"wp:term":[{"taxonomy":"zs_kategoria","embeddable":true,"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/zs_kategoria?post=126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}