{"id":120,"date":"2026-10-13T07:28:10","date_gmt":"2026-10-13T05:28:10","guid":{"rendered":"https:\/\/www.zaskolime.sk\/?post_type=zs_kurz&#038;p=120"},"modified":"2026-10-13T07:28:10","modified_gmt":"2026-10-13T05:28:10","slug":"call-centrum","status":"publish","type":"zs_kurz","link":"https:\/\/www.zaskolime.sk\/index.php\/skolenia\/firemne-vzdelavanie\/call-centrum\/","title":{"rendered":"Call centrum"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Pri telefon\u00e1te z\u00e1kazn\u00edk nevid\u00ed va\u0161u tv\u00e1r ani \u00fasmev. Cel\u00fd dojem z firmy si vytv\u00e1ra len pod\u013ea hlasu, slov a toho, ako s n\u00edm oper\u00e1tor hovor\u00ed. Nieko\u013eko min\u00fat hovoru tak rozhodne, \u010di bude z\u00e1kazn\u00edk spokojn\u00fd, \u010di nak\u00fapi a \u010di sa na firmu obr\u00e1ti znova.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na kurze Call centrum sa nau\u010d\u00edte vyu\u017ei\u0165 hlas a slov\u00e1 naplno. Uk\u00e1\u017eeme si, ako hovor otvori\u0165, vies\u0165 a ukon\u010di\u0165 tak, aby bol profesion\u00e1lny, efekt\u00edvny a pr\u00edjemn\u00fd pre obe strany. Nau\u010d\u00edte sa r\u00fdchlo zisti\u0165, \u010do z\u00e1kazn\u00edk potrebuje, pokojne zvl\u00e1dnu\u0165 nahnevan\u00e9ho volaj\u00faceho a rie\u0161i\u0165 s\u0165a\u017enosti tak, aby z\u00e1kazn\u00edk ostal spokojnej\u0161\u00ed, ne\u017e ke\u010f volal. Pri odch\u00e1dzaj\u00facich hovoroch sa venujeme oslovovaniu z\u00e1kazn\u00edkov, ponuke a pr\u00e1ci s n\u00e1mietkami.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kurz je postaven\u00fd na n\u00e1cviku hovorov. Modelov\u00e9 telefon\u00e1ty si vysk\u00fa\u0161ate s okam\u017eitou sp\u00e4tnou v\u00e4zbou od lektora. Na z\u00e1ver sa pozrieme aj na to, ako si v n\u00e1ro\u010dnej pr\u00e1ci na telef\u00f3ne udr\u017ea\u0165 energiu a odolnos\u0165 vo\u010di stresu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Praktick\u00fd kurz pre oper\u00e1torov call centra a v\u0161etk\u00fdch, ktor\u00ed so z\u00e1kazn\u00edkmi komunikuj\u00fa po telef\u00f3ne. Nau\u010d\u00edte sa vies\u0165 hovor s jasnou \u0161trukt\u00farou, zvl\u00e1da\u0165 n\u00e1ro\u010dn\u00fdch z\u00e1kazn\u00edkov a s\u0165a\u017enosti a pred\u00e1va\u0165 po telef\u00f3ne prirodzene a bez n\u00e1tlaku.<\/p>\n","protected":false},"featured_media":121,"menu_order":0,"template":"","zs_kategoria":[6,3],"class_list":["post-120","zs_kurz","type-zs_kurz","status-publish","has-post-thumbnail","hentry","zs_kategoria-firemne-vzdelavanie","zs_kategoria-obchodne-zrucnosti"],"_links":{"self":[{"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/zs_kurz\/120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/zs_kurz"}],"about":[{"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/types\/zs_kurz"}],"version-history":[{"count":1,"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/zs_kurz\/120\/revisions"}],"predecessor-version":[{"id":122,"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/zs_kurz\/120\/revisions\/122"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/media\/121"}],"wp:attachment":[{"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/media?parent=120"}],"wp:term":[{"taxonomy":"zs_kategoria","embeddable":true,"href":"https:\/\/www.zaskolime.sk\/index.php\/wp-json\/wp\/v2\/zs_kategoria?post=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}